Terms and Conditions

Terms and Conditions

Last updated: May 15, 2023

Because we work in a professional, frank, and clear manner to provide you with distinguished service and a reasonable price...and because we are keen on A distinguished and ongoing relationship with our customers. We advise you to read the reservation conditions carefully, as they define our rights and obligations in order to guarantee you and avoid any misunderstanding might happen. Note that by entering, browsing, and using our website, any of our applications, or any of our services available through Our website or through any window through which you make reservations, you thereby acknowledge that you may You have read and agree to the terms and conditions set forth below

Interpretation and definitions

Interpretation

- The words of which the first letter is capitalized have meanings defined under the following conditions. Must have definitions The following has the same meaning regardless of whether it appears in the singular or plural form.

- Country refers to: United Kingdom

- Company (referred to as either “the Company”, “We” or “Us” in this Agreement) refers to memphisholidays , 71-75 Chilton Street, London, WC2H9JQ.

- Device means any device that can access the Service such as a computer, mobile phone or digital tablet.

The Service refers to the Website.

- Terms and Conditions (also referred to as “Terms”) means these terms and conditions that form the Agreement The entire agreement is between you and the Company regarding the use of the Service.

- Third-party Social Media Service means any services or content (including data or Information, products or services) provided by a third party that may be displayed, included or Made available by the Service.

- The website refers to memphisholidays, accessible from https://memphisholidays.co.uk

- You means the individual accessing or using the Service, or the company, or other legal entity that Such individual may access or use the Service on his or her behalf, as applicable.

Confession

- These are the terms and conditions governing the use of this Service and the applicable agreement between you and the Company. Determine These Terms and Conditions represent the rights and obligations of all Users in relation to the use of the Service.

- Your access to and use of the Service is conditional on your acceptance of and compliance with these Terms and Conditions. These terms apply Terms and conditions apply to all visitors, users and others who access or use the Service.

- By accessing or using the Service, you agree to be bound by these Terms and Conditions. if I were If you do not agree to any part of these Terms and Conditions, you may not access the Service.

- You represent that you are over 18 years of age. The Company does not allow anyone under 18 years of age to use the Service.

- Your access to and use of the Service is also conditional on your acceptance of and compliance with the Company's Privacy Policy. Describe Our Privacy Policy Our policies and procedures regarding the collection, use and disclosure of your personal information When you use the App or Website and tells you about your privacy rights and how it protects you the law. Please read our Privacy Policy carefully before using our Service.

Links to other websites

- Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company on her.

- The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any sites or third party web services. You further acknowledge and agree that the Company shall not be responsible or liable, in any way directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or Reliance on any content, goods or services available on or through any of the Websites or Services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services External data you are visiting.

General rules

• You must bring the following documents with you when checking into the hotels:
  1. The ID card of each adult
  2. The marriage certificate or the wife’s ID card mentions the husband’s name.
  3. The reservation document “Voucher” from the company.
  4. Children’s birth certificate to be presented upon request.
  5. Passport for non-Egyptians and evidence of residency, if any.
• Check-in at hotels starts at 2:00 p.m
• Check-out from the hotel at 12:00 noon, and the customer will bear any costs that may be imposed Hotel as a result of customer delay.
• Prices do not include any other services not mentioned in the booking invoice.
• Prices do not include any personal expenses such as (luggage services - room services - use of anything). In-room minibar - sink - phone calls - early check-in or late check-out In hotels - tipping, etc.).
• Triple rooms are a double room with an extra bed added.

Reservation receipt

All information mentioned in the reservation receipt, including the number of individuals, the number of children, and dates of birth Children, arrival and departure dates are the responsibility of the client and any additional costs resulting from changing any of these Information at the time of arrival at the hotel is borne by the customer without any responsibility on the part of the company.

Modification/Cancellation Policy for Hotel Reservation

• In the event of a request to cancel or change the reservation, a written confirmation of cancellation or change of the reservation will be provided from the customer This is during working hours, i.e. from ten to five o’clock every day of the week, except Friday, which is the day off.
• Fees for canceling or changing the reservation apply according to the date of the cancellation request, and these fees increase as the date approaches Cancellation or change of travel date by up to 100%.
• If the cancellation is requested within a period exceeding 21 (twenty-one days) from the date of travel, the reservation amount will be refunded In full, without deducting any fees.
• In the event of a cancellation request within less than 21 (twenty-one days) and more than 6 (six working days) from the date Travel: The value of a hotel night reservation is deducted from the total number of nights for each room booked, and the remainder is refunded the amount .
• In the event of a cancellation request within a period of less than 6 (six working days) from the date of travel, the full amount will be deducted There is no right to recover any amounts at all.
• The customer has the right to amend the tourist services that have been booked 15 days before the date of travel, provided that The customer bears all fines imposed according to the type of service to be modified and the result of the modification depends on Possibility available during this period.
• In the event of cancellation due to circumstances such as wars, demonstrations, riots, floods and other similar circumstances The position is reviewed according to these special cases.
• In the event of cancellation or amendment, the customer must write this via email and call by phone to confirm it His right to the cancellation date.
• In the event that the reservation is canceled due to personal circumstances of the client (death - illness - divorce), God forbid, the policy will be applied Cancellations are scheduled according to the cancellation request date.

Cancellation policy for transfers (i.e. trips including transfers by tourist buses)

• In the event of a request to cancel the bus seat reservation more than 15 days before the travel date The price of bus seat reservations is fully refundable.
• In the event of a request to cancel the bus seat reservation more than 7 days and less than 15 days before the travel date. One day, 50% of the value of bus seats will be discounted.
• In the event of a request to cancel a bus seat reservation less than 7 days before the travel date, an amount will be deducted. The reservation is in full and there is no right to refund any amount.
• It is necessary to adhere to the meeting place and the bus departure time, as the company is not responsible for any delay The bus will leave at the specified time.
• Commitment to sit in the designated seat specified on the flight ticket

Cancellation policy for activities and tours

• In the event of cancellation at least one day before the flight time, before 4:00 p.m. (note that... It is a working day, not a holiday. The full amount will be refunded.
• In the event of cancellation on the day of the scheduled trip, the full amount will be deducted and no amount will be refunded.
• In the event of a delay in the trip, the customer has no right to request another date or postpone it to another day.

Important notes about airline tickets

• Important notes about airline tickets
• In the event of changing or canceling flight tickets, fines will be paid (change fine - economy class difference - Any other fines for modifying the tourist program for the trip).

In the event of not traveling without notifying the company

In the event of failure to travel without any notification to the company, the customer will be charged 100% of the total value of the trip. There is no right to recover any amounts at all.

In the event that the customer recovers any sums of money

• Any amounts paid for programs or number of hotel nights not implemented by the customer will not be refunded After the return date.
• In the event of any refund, it must be made within at least 21 (twenty-one) days from the date of the request Cancellation
• If the customer pays using electronic cards (Visa / MasterCard), the amount will be refunded To the card again within the time period specified by the bank.

End

- We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including Including, but not limited to, if you violate these terms and conditions.

Upon termination, your right to use the Service will cease immediately.

Limitation of Liability

- Notwithstanding any damages you may incur, the entire liability of the Company and any of its suppliers under any provision of The provisions of these Terms and your exclusive remedy for all of the foregoing shall be limited to The amount you have already paid through the service or $100. If you haven't purchased anything through Service.

- To the maximum extent permitted by applicable law, in no event will the Company or its suppliers be liable For any special, incidental, indirect or consequential damages of any kind (including, without limitation, Limitation, damages for loss of profits, loss of data or other information, for business interruption, For personal injury, loss of privacy arising out of or in any way related to the use or nonuse the ability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of these Terms), even if the Company or any Supplier